Frequently Asked Questions
Step by Step Booking Procedure
- Click the BOOK NOW button (on the right hand side of the web page)
- Choose your preferred property and input the details of your stay (date and total number of guests for adults and children) *(Kayumanis Nusa Dua & Kayumanis Ubud not accommodate for children under 12 Y.O). When complete, please click the BOOK NOW button. If you are using any special promotion, you will need to insert the applicable promo code before clicking the BOOK NOW button.
- Choose your preferred room type. The rate shown is the lowest rate during your chosen period of stay. Should you wish to see all of the relevant promotionsvalid during this particular period, please view the tool box list shown on the left hand side of your screen.
- Complete all details together with the payment guarantee data. Before continuing the booking process, please ensure that you have reviewed all terms and conditions. The credit card information that you are required to input is just for our guarantee and no deduction will be made at this stage. The payment procedure will be arranged separately once you have completed the registration process.
- Should you have any special needs or requests in relation to your stay, kindly detail your requirements in the special request column on the left hand side of your screen.
- You will receive a confirmation letter via email upon completing the registration process. Another email will then be sent with instructions to complete the payment procedure.
*Sample of confirmation email:
*Sample email for payment instruction:
- Click PAY NOW to finalize your booking and fill out the credit card details with the same details that were used to book the room.
- Once all data has been verified and the relevant charge has been applied to your credit card, you will receive a confirmation via email letter from our reservation department.